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How Do We Use the Information We Collect?

When you register your details at Wilco Direct, we ask you to fill out a form that requests your name, address and e-mail address as well as some other information such as gender and date of birth. This information is used solely to process your orders and may be passed to our business partners for security purposes in order to verify your identify and/or payment details. Your contact details may be passed to our delivery partners too, purely for the purposes of allowing them to contact you.

Your payment details are encrypted and transmitted to our payment services provider in order to allow them to authorise the payment. Your card details are not retained or held at anytime by Wilco Direct. Your card is not charged until the goods are dispatched. We may from time to time, wish to send you details of special offers, promotions and news we feel may be of interest to you. You always have the option to opt-out of this service, when initially registering or at anytime thereafter. All of our communications include a link to allow you to opt-out of receiving these e-mails. We will not pass on, rent or sell your details with any other third party.

Our Use of Log Files

When you visit our site we automatically record your IP address, your browser type, the current time and details of the pages and products viewed. This information is aggregated and then used to conduct site performance evaluations, to see where visitors are coming from and to see what they look for and view. This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Site Security

All Wilco Direct employees take your personal information very seriously. All employees must learn and obey our security policies. Access to our customer's personal information is limited to key management personnel and our customer services department. The information is User ID and password protected and our Web security is reviewed on a regular basis. Our server is installed and runs with a 128 bit encryption SSL.


Correcting / Updating Your Personal Information

Any time after registering with Wilco Direct, you may update your personal information. To do so, log in to the site in the usual way and then by click on the 'My Account' link at the top of any page. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'Contact Us' section.

Links to Other Sites

The Wilco Direct site contains links to other web sites. Please note that when you click on one of these links, you may be leaving the Wilco Direct site and entering another one. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Our Use of Cookies

Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. We use session cookies to provide a seamless experience on the site and combined with our log files, they help us to understand our site traffic and analyze our sites performance and popularity in aggregated form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.


Legal Disclaimer

Though we make every effort to preserve user privacy, there may be occasions when we are forced to disclose personal information by law, where we believe that such action is necessary to comply with a current police investigation, judicial proceeding, court order or other legal action served on our business.